Logging on and Processing Transactions

Logging On

axept® GO needs you to log in before you can process a transaction. This feature provides additional security, limiting some functions to users with the correct permission. Variable permissions will not have been set up unless you have specifically requested them however. Your user ID and password will have been emailed to you as part of your order, however you can contact us if you need to know them.

StepInstructionGuidance Image
1.Press the “axept® GO” button to load the application.
2.After a moment the login screen will be displayed.

Enter the ‘User ID’ and ‘Password’ supplied via email.

You can select 'Save Credentials' to store login details and axept® GO will use them automatically in future.
3.After a moment, the main axept® GO screen will be displayed and you are ready to process your first transaction
4.If the details entered during the login are incorrect axept® GO will confirm using the screen shown here before returning to the login screen to re-try.

Processing Sales

Chip and Pin

note

The following flow assumes the card is 'captured' by inserting it and the terminal reading the chip. Some features, such as Cashback or Gratuity, are NOT available when processing via Contactless.

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1.Press the 'Sale' button to start the transaction. Alternatively, a transaction can be initiated by the insertion of a payment card into the Chip (ICC) card reader at the base of the terminal.
2.Enter the amount of the sale using the onscreen keypad. axept® GO automatically adds the decimal point for you. Press the 'Done' button to continue.
3.If configured to do so, axept GO will prompt for the optional provision of a reference for the transaction. If a reference is not required press 'Skip' the button.
4.If the cardholder’s card has previously been inserted, skip to step 5. Otherwise axept® GO will prompt for the card to be presented.
5.Once the card is inserted axept® GO will read the card. Please wait and do not remove the card whilst this is in progress.
6.If the cashback feature has been enabled and a supporting debit card is presented, axept® GO will prompt for cashback.

If yes, press the YES button. If no press the NO button and skip to step 8.
7.If YES was pressed enter the amount of cashback required. Press the 'Done' button to continue.
8.On the Enter PIN screen pass the axept® GO terminal to the cardholder and ask them to enter their PIN. Once the PIN has been entered the Green 'Return/Enter' button needs to be pressed.
9.axept® GO will then begin processing the transaction.

This step involves communicating with the Card Issuer so should be monitored.
10.axept® GO will confirm the result of the transaction.
11.axept® GO will then print the cardholder copy of the receipt.
12.axept® GO then prompts the merchant to remove the cardholder copy of the receipt.

Press OK to continue.
13.axept® GO then prints the merchant copy.

You should check your copy of the receipt to ensure the payment was authorised, in case you did not see the response on screen in step 10.
14.axept® GO then asks for the card to be removed.
15.axept® GO then returns to the main menu, ready for the next transaction.

Contactless

caution

Whilst Contactless is a very fast payment, it still needs to go online to check with the Cardholder's Issuer. You should not assume a Contactless transaction has been authorised until axept® GO confirms this on screen and on your receipt.

It is possible that a Card Issuer will ask for the cardholder to complete the payment by Chip and Pin instead of Contactless. This is normal and is designed to protect you from fraud, by ensuring the Customer is Authentic.

StepInstructionGuidance Image
1.Press the 'Sale' button to start the transaction.
2.Enter the amount of the sale using the onscreen keypad. axept® GO automatically adds the decimal point for you. Press the 'Done' button to continue.
3.If configured to do so, axept GO will prompt for the optional provision of a reference for the transaction. If a reference is not required press 'Skip' the button.
4.axept® GO will prompt for the card to be presented.

Present the card to the contactless reader on the top of the terminal.
5.axept® GO then begins processing the transaction.
6.axept® GO will confirm the result of the transaction.
7.axept® GO then prompts the merchant to confirm whether a cardholder receipt is required.

If one is needed, press YES.

If not needed, press NO.
8.axept® GO then prints the merchant copy.

You should check your copy of the receipt to ensure the payment was authorised, in case you did not see the response on screen in step 6.
9.axept® GO then returns to the main menu, ready for the next transaction.

Processing Refunds

note

This guide shows you how complete a Chip & Pin Refund. Not all cards support Contactless Refunds, and you may need to ask the cardholder to insert their card.

caution

Refund processing may not be enabled on all logged in users. If you do NOT SEE the Refund button pictured below, please logout and log in with the correct user. If you do not know these user credentials, please speak to your manager, or contact us.

We will only be able to provide this information to the account holder or deisgnated contact.

StepInstructionGuidance Image
1.Press the 'Refund' button to start the transaction.
2.Enter the amount of the refund using the onscreen keypad. axept® GO automatically adds the decimal point for you. Press the 'Done' button to continue.
3.If configured to do so, axept GO will prompt for the optional provision of a reference for the transaction. If a reference is not required press 'Skip' the button.
4.axept® GO will prompt for the card to be presented.

Insert the card into the card reader.
5.On the Enter PIN screen pass the axept® GO terminal to the cardholder and ask them to enter their PIN. Once the PIN has been entered the Green 'Return/Enter' button needs to be pressed.
6.axept® GO will then begin processing the transaction.

This step involves communicating with the Card Issuer so should be monitored.
7.axept® GO will confirm the result of the transaction.
8.axept® GO will then print the cardholder copy of the receipt.
9.axept® GO then prompts the merchant to remove the cardholder copy of the receipt.

Press OK to continue.
10.axept® GO then prints the merchant copy.

You should check your copy of the receipt to ensure the payment was authorised, in case you did not see the response on screen in step 10.
11.axept® GO then asks for the card to be removed.
12.axept® GO then returns to the main menu, ready for the next transaction.