Getting Started

Welcome to 123Send!

Thank you for ordering the Verifone V240m payment terminal. In this guide you will find instructions on how to set up and use your V240m terminal. For security reasons, your terminal is locked. This guide explains how to unlock and activate your terminal, and how to perform transactions.

note

You will require your Merchant Number, which can be found within your welcome pack or e-mail.

Unboxing Your Terminal

Before starting to use your terminal, it is recommended that you take a few moments to check the contents of the box. Every V240m package should include:

  • V240m Terminal
  • Docking Station
  • UK Power cable and adaptor
  • Ethernet Cable (Only required if using Bluetooth)
  • Thermal Paper Roll x2 (One will be pre-installed)

How to use this guide

The next few pages are designed to get your new terminal activated, connected to Wifi (optional) and processing your first transaction(s).

caution

123 Send supply V240m's variations of the underlying software. On some sections, you will see a choice of 'Tab' to select for that part of the guide. Each Tab will show a different variation of software. Please select the correct Tab if you know it, or match up the images to what you see on your terminal, to ensure you are following the correct guide for your software variant.

We know that not everything goes according to plan first time, so if you experience any problems at all with your new terminal, please contact our customer support team on the details below.

123 Send Customer Support

Phone:0800 54 23 123
Email:customerservice@123send.net

Customer Support Hours

Days:Monday - SaturdaySunday & Bank HolidaysChristmas Day
Hours Covered:08:00 – 23:0010:00 – 17:00Closed

Should you need any additional equipment, such as another docking station, more receipt rolls or an ethernet cable, then please do not hesitate to get in touch.

For some FAQ’s on how to use the terminal, you can head to our Main Website.