Transaction Refund

caution

Transaction Refund can only be performed when a transaction has been charged/settled and is in a CHARGE state. Any transaction which is not yet settled/charged should be cancelled via the Transaction Reversal function.

You may encounter scenario where it is required to refund a consumer - either for the full transaction amount in the case of a return of goods, or in some cases for a reduced amount such as a gesture of goodwill.

To simplify the process, our Checkout solution has the ability for a merchant to perform a refund against the transaction id, removing the need to store the consumers tokenId. Refund requests can be issued for any amount up to the value of the original transaction. Multiple partial refunds are supported, provided that the cumulative total does not exceed the original transaction amount.

Transaction Refund Request

Method

POST

URL

TEST: https://test-api.dnapayments.com/transaction/operation/refund

LIVE: https://api.dnapayments.com/transaction/operation/refund

Transaction Refund
Field Name	State	Data Type	Description
id	Mandatory	String	Id of the transaction that needs to be refunded.
amount	Optional	Decimal	Value of transaction to refund. This value cannot be higher than the original authorisation amount. If not supplied the full original transaction amount will be refunded.
reason	Optional	String	Descriptive text detailing the reason for the refund that is stored against the refund in the “Reporting” and “Settlement” APIs.
merchantCustomData	Optional	String Max 1024 bytes	Free text field for integrated system to pass custom data that will be stored against the transaction. This data will be returned in the result and available via the “Reporting” API and when using DNA Payments acquiring service the “Settlement” API.

Example Refund Request

Example Refund Request

Accept: application/json
Content-Type: application/json
Authorization: Bearer 7KlGv*jFigCc3eReLY1h0yI8O31ZgqITFqyUH6om5w=Vjan=SYnUgeiLQp*_b-c3

{
  "id": "6fce7714-6109-40d8-b408-0c6700509b6b",
  "amount": 9.99
}

Transaction Refund Response

Transaction Refund Response
Field Name	Data Type	Description
accountId	String	Unique reference for the store processing the transaction.
amount	Decimal	Total amount of the original order/authorisation including decimal places where applicable.
currency	String	Currency of the transaction. GBP Pound Sterling
id	String	Unique transaction ID.
invoiceId	String	Order/invoice/transaction/basket number generated by the host website, as passed in the request.
message	String	Message confirming the processing result of the transaction request.
authDateTimeUTC	dateTime	Time the refund was processed. Format: YYYY-MM-DDTHH:MM:SS.ZZZZZZZZZZZ
errorCode	Integer	Provides additional detail should an error have occurred with the transaction. 0 No error occurred. A full list of Error Codes can be found here.
paymentMethod	String	Payment method used in the refund. card Card payment paypal PayPal payment applepay Apple Pay payment googlepay Google Pay payment paybybankapp Pay by Bank App payment ecospend Ecospend (Open Banking) payment klarna Klarna alipay Alipay wechatpay WeChat Pay clicktopay Click To Pay astropay AstroPay
responseCode	String	Returned by the acquirer detailing the result of the transaction. A full list of Response Codes can be found here.
rrn	String	Unique reference allocated by us to the authorisation.
success	Boolean	Confirms whether the transaction has been successful. true Transaction approved. false Transaction not approved.
settled	Boolean	Confirms whether the transaction has been submitted for overnight settlement. true Transaction settled. false Transaction not settled.
parentTransactionId	String	Transaction Id of the original Sale transaction which was subject to this refund request.

Example Responses

Successful Response

Example Successful Refund Response

{
    "accountId": "uuid000001",
    "amount": 1,
    "authDateTimeUTC": "2021-05-07T12:42:32.960316497Z",
    "currency": "GBP",
    "responseCode": 0,
    "id": "7f704ff0-80be-4a1b-9ec5-5fd0d4079561",
    "invoiceId": "ReadyToBeRefunded",
    "message": "Completed successfully",
    "parentTransactionId": "4ad2939f-2f51-40aa-af63-f7df02070d1d",
    "paymentMethod": "card",
    "responseCode": "00",
    "rrn": "e83f55bc-5276-4f36-906b-a5aad12c3466",
    "settled": true,
    "success": true
}

Unsuccessful Response

Example Unsuccessful Refund Response

{
  "code": 2038,
  "message": “Incorrect Transaction state to perform operation. Please check input”,
  "success": false
}